Call Center Representative
Spectrum Rochester, NY
Security verification
Spectrum Rochester, NY
Spectrum Rochester, NY
2 weeks ago 38 applicants
See who Spectrum has hired for this roleSecurity verification
Save job
Welcome back
Sign in to save Call Center Representative at Spectrum.
- Report this job
Job SummaryAt a GlanceFull-time entry-level to mid-level customer service billing issues.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Who are you?No matter your background, our training program can put you ahead of the curve on all the latest technology. We’ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.
ResponsibilitiesWhat is the Mobile Customer Service Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It’s all about learning and growing.This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success.We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursem*nt, employee discounts, and a selection of other programs to support team members and their families.
The pay for this position has a salary range of $41,600.00 to $57,824.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
QualificationsWhat's required to get started?The minimum qualifications for the Mobile Representative are:
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualifications:
6 months or more of customer service experience
6 months or more of working with multiple software applications
6 months or more of high-volume phone experience in a customer service/call center job preferred
6 months or more of experience working in cable operations, mobile, or telecommunications call center
Are you ready to join our team?Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
COP139 2024-35318 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $20.00 to $27.80. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Telecommunications
Referrals increase your chances of interviewing at Spectrum by 2x
See who you know
Get notified about new Call Center Representative jobs in Rochester, NY.
Sign in to create job alert
Similar jobs
-
Customer Service Representative - $20
Customer Service Representative - $20
Mary Kay Global
Dallas, TX
-
Customer Service Representative- 80643
Customer Service Representative- 80643
Swoon
United States
-
Customer Service Representative
Customer Service Representative
CLC
United States
-
Customer Service Representative
Customer Service Representative
Peraton
United States
-
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Raleigh, NC
-
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Indianapolis, IN
-
Customer Service Representative
Customer Service Representative
Peraton
United States
-
Customer Service Representative - Work from Home Orlando
Customer Service Representative - Work from Home Orlando
CVS Health
Orlando, FL
-
Customer Service Specialist
Customer Service Specialist
Workplace Options
United States
-
Remote Customer Service Representative
Remote Customer Service Representative
Outlook Amusem*nts
United States
-
Customer Service Specialist
Customer Service Specialist
World Bioproducts LLC
Woodinville, WA
-
Customer Service Manager
Customer Service Manager
Risus Talent Partners
Greater Boston
-
Call Center Customer Service Representative
Call Center Customer Service Representative
BCforward
Austin, TX
-
Customer Service Representative
Customer Service Representative
Insight Global
Columbus, Ohio Metropolitan Area
-
Customer Service Representative - Remote, ME
Customer Service Representative - Remote, ME
Modivcare
Maine, United States
-
Customer Service Representative
Customer Service Representative
SupportNinja
Dallas-Fort Worth Metroplex
-
Remote Customer Service Representative - 19 plus Hourly
Remote Customer Service Representative - 19 plus Hourly
NoGigiddy
Austin, TX
-
Customer Service Representative
Customer Service Representative
GlobeTrek Consulting
United States
-
Customer Service Representative - Remote & 19 plus Hourly
NoGigiddy
Baltimore, MD
-
Customer Service Representative
Customer Service Representative
Spectrum
Fond du Lac, WI
-
Customer Service Manager, Airport Customer Experience Administration
Customer Service Manager, Airport Customer Experience Administration
American Airlines
Phoenix, AZ
-
Medicare Customer Service Specialist
Medicare Customer Service Specialist
VanderHouwen
United States
-
Customer Service Specialist
Customer Service Specialist
TRC Talent Solutions
Charlotte Metro
-
Customer Service Representative
Customer Service Representative
Brighton Health Plan Solutions
United States
-
Customer Service Specialist
Customer Service Specialist
MillerKnoll
San Francisco, CA
-
Customer Service Representative - Remote, VA
Customer Service Representative - Remote, VA
Modivcare
Virginia, United States
-
Customer Service Representative
Customer Service Representative
MasterBrand, Inc.
United States
People also viewed
-
Customer Service Representative
Customer Service Representative
VanderHouwen
Portland, Oregon Metropolitan Area
-
Customer Service Representative - 144930
Customer Service Representative - 144930
Atrium
Westfield, NJ
-
Customer Service Representative
Customer Service Representative
Concentric LLC.
Memphis Metropolitan Area
-
Now Hiring - Remote Customer Service Representative - 19 plus Hourly
Now Hiring - Remote Customer Service Representative - 19 plus Hourly
NoGigiddy
St Louis, MO
-
Customer Service Representative
Customer Service Representative
Atlantic Group
Greater Boston
-
Customer Service Representative/Call center Representative - Remote
Customer Service Representative/Call center Representative - Remote
Get.It Recruit - Administrative
Tampa, FL
-
Customer Service Representative - Remote
Customer Service Representative - Remote
Sharecare
United States
-
Customer Service Manager, Airport Customer Experience
Customer Service Manager, Airport Customer Experience
American Airlines
Tucson, AZ
-
Immediate Openings - Remote Customer Service Representative - 19 plus Hourly
Immediate Openings - Remote Customer Service Representative - 19 plus Hourly
NoGigiddy
Las Vegas, NV
-
Customer Service Representative
Customer Service Representative
eDiscovery AI
California, United States
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub