July 12, 2024 •By Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Reading Time: 2 MinutesLast Updated:July 12, 2024
We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.
If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.
In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal mySocial Securityaccount and other online services.
To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.
If you don’t have a Login.gov account
To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.
Login.gov offers 24/7 customer phone and chat support to answer your questions.
We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.
You’ll find more helpful information here.
Please share these important upcoming changes with your family members, friends, and colleagues.
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Tags: General Information, my Social Security, online services
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About the Author
Dawn Bystry, Associate Commissioner, Office of Strategic and Digital Communications
Deputy Associate Commissioner, Office of Strategic and Digital Communications
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Comments
Please review our Comment Policy beforeleaving a comment.
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Beverly F.
HELP! Site doesn’t even recognize my username or password. I have SS many years. What???
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Robert H.
I have a ID.ME account and get a run around every time I try and sign in, just want to know which politician or bureaucrat made money off this change.
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AOR
This site appears to be inoperative. No way in if you have either of the sign-in credentials.
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Gary
Tried to reset password several times and doesn’t seem to be working.
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T.K. B.
I tried setting up a Login.gov account, but don’t know if it worked or not. Could never get past log in page.
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Tom P.
Terrible so far… can NOT get in.
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Diane L.
I have been trying to get into the new websites account for an hour now and I can’t. These sites are horrible! I was a manager and worked with IT for many things and it looks like no one tested this before rolling out! It doesn’t work! I have tried all different ways. You need to fix this otherwise you are going to have a flood of calls for help! PLEASE FIX!
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Louise F.
ReplyPlease ask a competent IT person to fix this site. I have used computers since personal computers first became available and have continued to the Macbook M3.
But I found signing up for ID.me to be almost impossible. I wasted days doing it.
Make signing up and signing in as easy as getting into my credit card accounts. They, like Social Security, deal with money, so they are safe.
Please stop confirming the meme about government inefficiency. Make getting into our Social Security accounts easy for us, impossible for the crooks like the one that stole my identify and wrote me that my SS had been suspended. My identity was stolen in the AT&T data breach, not through my SS account.
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Dick
This is the most ridiculous scam I’ve ever seen. Why not get 3rd and 4th party sites to handle our information.. you know go back to paper and office visits because what you clowns do does not make things more convenient!!! Keep my f*cking benefits not worth the hassle. You guys f*ck me over anyway!!!
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Juan
This is to show how incompetent our government agencies are. They don’t disclose much and make it harder for people to track information.
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